Privacy Policy hoki11 — Your Data, Our Responsibility

1Personal Information We Collect

Hoki11 collects your personal information through several means, depending on the type of interaction you have with our platform. The following are the categories of information we may collect:

1.1 Information You Provide Directly

• Registration Information: Full name, IC or passport number, date of birth, email address, phone number, and password when you create a hoki11 account.
• KYC Verification Information: Identity documents such as front and back copies of your IC, a selfie for facial verification, proof of residential address such as a utility bill or bank statement, as well as bank and digital wallet details for processing deposits and withdrawals.
• Communications: The content of messages you send to our customer support team, feedback or complaints you submit, and your responses to platform surveys or questionnaires.
• Financial Information: Deposit and withdrawal transaction details, betting history records, and in-account game activity.

1.2 Information Collected Automatically

• Device & Technical Data: Your IP address, web browser type, device operating system, mobile device model, unique device identifier, and screen resolution information.
• Usage Data: Pages you visit within the platform, time spent in each section, games you play, features you use, and your general navigation patterns.
• Location Data: State or regional location information derived from your IP address for geo-restriction and security purposes. We do not collect precise GPS location data without your consent.
• Cookies and Tracking Technologies: Session information, platform preferences, and analytics data collected through cookies and similar technologies as further described in Section 5.

2How We Use Your Information

Every piece of information we collect has a clear and lawful purpose. hoki11 uses your personal data for the following purposes:

• Account Management: Create and maintain your member account, process registration and identity verification, and send important notifications related to your account.
• Financial Transaction Processing: Securely process deposits and withdrawals, verify your identity to meet KYC and AML (Anti-Money Laundering) requirements, and maintain accurate financial records.
• Gaming Service Provision: Enable you to access and play all games available on hoki11, and personalise your gaming experience based on your preferences and activity history.
• Security and Fraud Prevention: Detect and prevent fraudulent activity, system manipulation, or suspicious behaviour, and protect your account from unauthorised access.
• Service Communications: Send important information regarding platform changes, transaction notifications, security alerts, and responses to your customer support inquiries.
• Marketing and Promotions: Send promotional offers, bonus information, and platform updates to you — only if you have given consent to receive marketing communications.
• Analytics & Platform Improvement: Analyse platform usage patterns to identify areas for improvement, develop new features, and ensure the platform's technical performance remains optimal.
• Legal Compliance: Fulfil applicable legal and regulatory obligations, including reporting requirements to relevant authorities where required by law.

3Personal Information Sharing

Hoki11 keeps your personal information strictly confidential. We do not sell, rent, or disclose your data to third parties for their own commercial purposes. However, there are limited situations where we may need to share your information:

3.1 Trusted Service Providers

We work with selected third-party service providers to support platform operations, including payment processors that handle your deposit and withdrawal transactions, cloud infrastructure providers that store data securely, KYC verification companies that help verify member identities, and analytics providers that help us understand platform usage. All these service providers are bound by strict confidentiality agreements and are only permitted to use your data for specified purposes.

3.2 Legal Requirements

Hoki11 may be required to disclose your personal information to government authorities, law enforcement agencies, or regulatory bodies if mandated by a court order, applicable legislation, or legitimate regulatory compliance requirements. In such situations, we will notify you of the disclosure to the extent permitted by law.

3.3 Protection of Interests

In cases involving suspected fraud, illegal activity, security threats, or serious violations of terms of service, hoki11 reserves the right to share relevant information with appropriate parties to protect the legitimate interests of the platform and its members.

4Encryption & Security Measures

The security of your data is the top technical priority of the hoki11 team. We continuously invest in the latest security infrastructure to ensure your data is protected at all times.

While hoki11 implements robust security measures, we wish to remind you that no system can guarantee 100% absolute security at all times. You therefore play an important role in protecting your account by using a strong password, enabling 2FA, not sharing your login credentials, and notifying us immediately if you suspect any unauthorised activity on your account.

5Use of Cookies and Similar Technologies

Hoki11 uses cookies and similar tracking technologies to enhance your experience on our platform. Below is a description of the types of cookies we use:

You can manage or disable cookies through your web browser settings at any time. Please note that disabling essential cookies may affect core platform functionality. For more information on managing cookies in popular browsers, refer to your browser's help section.

6Your Rights as a Data Subject

As a hoki11 member and data subject under applicable data protection laws, you hold the following rights, which we fully respect:

To exercise any of the above rights, you may contact our data protection team via the in-app live chat or through our support email. We will process your request within 30 business days. If your request is complex or involves a large volume of data, we will inform you of any extension to the processing period that may be required.

7Data Retention Period

Hoki11 retains your personal data only for as long as necessary to fulfil the purpose of collection and to meet applicable legal obligations. The following are our data retention guidelines:

• Active Account Data: Retained for the duration your account remains active and in continuous use.
• Financial Transaction Data: Retained for a minimum of seven years from the transaction date as mandated by financial legislation and audit requirements.
• KYC Documents: Retained for a minimum of five years from the date of verification, or longer if required by the relevant authorities.
• Support Communication Logs: Retained for three years for reference and service improvement purposes.
• Technical Log Data: Retained for 90 days for technical debugging and security analysis purposes, then deleted or anonymised.
• After Account Closure: Data from closed accounts is retained for the period required by law, after which it will be permanently deleted or anonymised.

8Links to Third-Party Services

The hoki11 platform may contain references to third-party services integrated with our platform, such as payment processors and game providers. It is important that you understand the following:

• When you interact with third-party services integrated with hoki11, the privacy policy of the respective third party may also apply to information shared within the context of that integration.
• Hoki11 is not responsible for the privacy practices or content of any third-party services beyond our control.
• All third-party service providers we engage have undergone thorough security and privacy assessments before being integrated into the hoki11 platform.
• We recommend reading the relevant third-party privacy policies if you have concerns about how they handle your data.

9Children's Privacy

The hoki11 platform is an adult service exclusively designed for users aged 18 and above. We take the protection of children's privacy extremely seriously.

• Hoki11 does not knowingly collect, store, or process any personal information from individuals under the age of 18.
• We enforce strict age verification during the registration process and KYC verification to ensure that only adults can access our platform.
• If we find that we have inadvertently collected information from someone under the age of 18, the account in question will be immediately closed and all collected data will be deleted.
• Parents or guardians who discover that their minor child has registered on our platform should contact hoki11 customer support immediately.

10Amendments to This Privacy Policy

Hoki11 reserves the right to update or amend this Privacy Policy at any time in response to changes in law, technology, industry practices, or our platform's operational requirements. Our amendment process is as follows:

• Any significant amendments affecting how we use your personal data will be communicated via your registered email and in-platform notifications at least 14 days before the changes take effect.
• Minor amendments that do not materially affect your rights will be updated in this document with the latest revision date displayed at the top of the page.
• Continued use of the hoki11 platform after amendment notifications are sent is considered your acceptance of the updated version of the Privacy Policy.
• Previous versions of our Privacy Policy are kept in an archive and can be requested from our customer support team should you need them for reference.

We encourage you to review this Privacy Policy periodically to ensure you are always aware of how we protect your information and any changes that may occur.

11Contact Our Data Protection Team

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, hoki11's Data Protection Officer (DPO) team is ready to assist you.

We are committed to handling every privacy-related inquiry with seriousness and professionalism. Your satisfaction and security are our top priority.