Terms and Conditions Hoki11 — Read Before You Play

1Acceptance of Terms and Conditions

By accessing the hoki11 website at hoki11.onl or using our mobile app, you confirm that:

• You have read, understood, and agreed to comply with all terms and conditions contained in this document.
• You agree to the Privacy Policy and Responsible Gaming Policy hoki11, which forms part of this agreement.
• You understand that continued use of this platform following any amendment to the terms constitutes acceptance of the revised terms.
• You acknowledge that hoki11 reserves the right to modify, add, or remove any provision of these terms at any time with reasonable notice.

2Member Registration Eligibility

To register and use the hoki11 platform, you must meet all of the following eligibility requirements:

2.1 Age Restriction

The hoki11 platform is accessible only to individuals aged 18 and above. We conduct strict age verification during the registration and KYC process. If a member is found to have registered with false age information, the account will be closed immediately and all balances forfeited.

2.2 Geographic Location

Hoki11 services are offered to users in Malaysia. You are responsible for ensuring that your use of this platform is lawful under the local regulations applicable to you. hoki11 is not liable should you access the platform from a region where such services are restricted or prohibited.

2.3 Single Account Policy

• Each individual is permitted to hold only one active account at any given time.
• One account per full name, IC/passport number, email address, phone number, IP address, and device.
• Holding multiple accounts is a serious violation and will result in the freezing of all associated accounts and forfeiture of all balances and bonuses.
• If you have previously held a hoki11 account that was closed due to a violation, you are not permitted to register a new account.

3Account Management and Security

You are fully responsible for all activities that take place in your account. It is essential to keep your login credentials secure at all times.

3.1 Account Information

• You must provide accurate, truthful, and up-to-date information during registration.
• Any changes to personal information must be updated via account settings or by contacting customer support.
• Using another person's name or identity is strictly prohibited and constitutes a serious violation.

3.2 Password & Security

• Choose a strong password containing a combination of uppercase letters, lowercase letters, numbers, and symbols.
• Do not share your password with anyone, including family members.
• Hoki11 will never ask for your password via email, message, or phone call.
• Enable two-factor authentication (2FA) for an added layer of security — this feature is available in your account settings.
• Always log out of your account when using a shared device or public network.

3.3 KYC Verification

Hoki11 may require you to complete an identity verification process (Know Your Customer) at any time, particularly before processing withdrawals that exceed the set limit. Required documents may include a copy of your IC, proof of residence, and bank statements. This process is in place to protect your account security and comply with financial oversight requirements.

4Deposit and Withdrawal

4.1 Deposit Methods

Hoki11 supports multiple deposit methods including online bank transfers (FPX), digital wallets such as Touch 'n Go eWallet and GrabPay, as well as selected debit and credit cards. The minimum deposit is RM20. All deposits are processed within minutes and credited to your account automatically.

4.2 Deposit Rules

• You may only deposit funds using a payment method registered in your own name.
• Using another person's bank account or digital wallet for deposits is prohibited.
• Hoki11 reserves the right to decline any deposit suspected of involving illegal activity or fraud.
• If your deposit has not been credited within 30 minutes, please contact customer support with proof of transaction.

4.3 Withdrawal

• The minimum withdrawal is RM50 per transaction.
• Withdrawal requests are processed within 1 to 3 business days, depending on the withdrawal method and account verification status.
• Funds may only be withdrawn to a bank account or digital wallet registered in your own name.
• First-time withdrawals or withdrawals exceeding a certain limit require completed KYC verification.
• Hoki11 reserves the right to charge an administrative fee for withdrawals exceeding the set monthly free transaction allowance.

5Bonuses, Promotions & Wagering Terms

Hoki11 offers a variety of attractive promotions for both new and existing members. All bonuses and promotions are subject to the specific terms stated on each respective promotion page.

5.1 General Bonus Terms

• Each bonus may only be claimed once unless specifically stated otherwise.
• Bonuses cannot be directly converted to cash unless the wagering requirement (rollover) has been met.
• The wagering requirements for each bonus are clearly stated on the relevant promotions page — no hidden conditions.
• Bonuses obtained through fraudulent means or system manipulation will be forfeited.
• Hoki11 reserves the right to modify, suspend, or terminate any promotion at any time with reasonable notice.

5.2 New Member Welcome Bonus

New members who register and make their first deposit are eligible to claim hoki11's exclusive welcome bonus. The wagering requirements, validity period, and withdrawal limits associated with the welcome bonus are detailed on the Promotions Please review that page before claiming any bonus to ensure you fully understand the applicable terms.

5.3 Loyalty Program

Active hoki11 members are eligible to join our loyalty program, which rewards you based on your gaming activity. Accumulated loyalty points can be redeemed at the rates set out in the program. hoki11 reserves the right to modify the loyalty program structure, including point conversion rates, at any time.

6Game Rules and Fairness

Game integrity is the absolute priority of hoki11. All games available on our platform comply with strict international fairness standards.

• All slot games and table games use a Random Number Generator (RNG) that has been independently verified by recognised third-party certification bodies.
• The return-to-player (RTP) percentage for each slot game is available for review within the relevant game information.
• Live casino games feature professionally trained real dealers, broadcast live from a regulated studio.
• All sports betting outcomes are based on the actual results of the respective events, as verified by recognised sporting bodies.
• Hoki11 does not alter or influence the outcome of any game. All results are final.

7Prohibited Conduct

To maintain the safety and fairness of the platform for all members, hoki11 strictly prohibits the following activities:

• Fraud and Manipulation: Any attempt to cheat, manipulate, or exploit vulnerabilities in the game systems, payment systems, or bonus programmes.
• Money Laundering: Using the hoki11 platform to conceal, convert, or transfer funds from illegal sources is strictly prohibited and will be reported to the relevant authorities.
• Use of Automated Software: The use of bots, automated scripts, artificial intelligence software, or any automated tools to play or interact with the platform is prohibited.
• Account Sharing: Allowing others to access or use your account, or accessing another person's account without authorization.
• System Disruption: Any attempt to hack, disrupt, or compromise the operations of the hoki11 platform or its related infrastructure.
• Collusion: Colluding with other members or third parties to gain an unfair advantage in any game, particularly poker games or sports betting.

Violation of any of the above rules will result in immediate account suspension or closure, forfeiture of all balances and bonuses, and legal action where applicable.

8hoki11 Limitation of Liability

While hoki11 makes every effort to ensure the platform operates without interruption, there are certain liability limitations you should be aware of:

• Hoki11 is not liable for any losses arising from technical disruptions, server failures, Internet outages, or circumstances beyond our control (force majeure).
• In the event of a technical disruption during an active game session, hoki11 will endeavour to restore your account to a fair and equitable state using saved transaction records.
• Hoki11 makes no guarantee that the platform will be entirely free from errors or disruptions at all times.
• Hoki11's maximum liability to any member is limited to the total amount deposited by that member into their account.
• Hoki11 is not liable for any indirect losses, loss of profits, or losses arising from the use of or inability to use our platform.

9Privacy and Data Protection

Hoki11 takes member privacy very seriously. All personal information you provide to us is protected and handled in accordance with the Privacy Policy hoki11's comprehensive.

• Your personal information is collected solely for the purposes of account management, payment processing, identity verification, and service improvement.
• We do not sell, rent, or disclose your personal information to third parties without your consent, unless required by law or court order.
• All data is transmitted using 256-bit SSL encryption and stored on secure servers with multi-layered protection.
• You have the right to request access to, correction of, or deletion of your personal data at any time by contacting our support team.

10Amendments to Terms and Conditions

Hoki11 reserves the right to modify, add, or amend these terms and conditions at any time at our sole discretion. The amendment process is as follows:

• Any significant amendments will be communicated to members via registered email and/or in-app notification at least 7 days before the changes take effect.
• Minor amendments that do not affect members' fundamental rights may take effect immediately upon publication on the website.
• The last updated date will always be displayed at the top of this document for your reference.
• Continued use of the hoki11 platform after the effective date of any amendment constitutes acceptance of the revised terms.
• If you do not agree with any amendments made, you have the right to close your account and withdraw your remaining balance before the amendments take effect.

11Applicable Laws and Jurisdiction

These terms and conditions, as well as any disputes arising from the use of the hoki11 platform, are subject to applicable laws. All members should be aware of the following:

• Hoki11 operates under a licence and oversight issued by the relevant regulatory authority in the issuing jurisdiction.
• Any dispute that cannot be resolved amicably between a member and hoki11 shall be referred to mutually agreed arbitration.
• Members acknowledge that they are solely responsible for complying with all applicable local laws in their jurisdiction regarding online gambling activities.
• If any provision of these terms is found to be invalid or unenforceable by a competent court, that provision shall be reinterpreted in a manner that most closely reflects the original intent, while all other provisions remain in full effect.

12Contact Us

If you have any questions, concerns, or feedback regarding these terms and conditions, the hoki11 team is ready to assist you through various channels:

For enquiries related to responsible gaming or self-exclusion, you may also visit the page Responsible Gaming or our page FAQ for answers to frequently asked questions.